170 Rockhaven Lane., Unit 107 ~ Waterdown, ON

Frequently asked questions

What is Manual/Manipulative Physiotherapy?

Treatment from a manual therapist involves a hands-on approach to skillfully diagnose and treat joint and movement dysfunctions throughout the body. This hands-on approach can include joint mobilization as well as peripheral/spinal joint manipulation. A specific exercise prescription and thorough education on the condition or injury being treated is included as part of the treatment program. The skillset of a manual therapist is acquired through extensive, internationally recognized post-graduate education focusing on the diagnosis and treatment of complicated muscle and joint problems. This education consists of several years of ongoing courses and standardized examinations or a return to university to complete a degree in Manipulative Physiotherapy.

What type of certification does your staff have?

All of the physiotherapists at Movement Solutions Physiotherapy are registered with the College of Physiotherapists of Ontario. In addition, all staff members have additional certification in one or more areas such as acupuncture, manual therapy, lymphatic drainage, taping, and running injuries.

Do I need a doctor’s referral to come to physiotherapy?

No, physiotherapy is direct access, meaning you do not need a doctor’s referral. Some private health insurance companies do require a doctor’s referral in order to provide reimbursement. As every plan is different it is best to call your insurance provider and ask if a doctor’s referral is needed.

What should I expect during my first appointment?

You will experience a friendly, caring and relaxed environment, starting when you fill out a patient intake form. After that you will have a one-on-one assessment with your physiotherapist, who will conduct a thorough history and physical assessment. Following this your condition/injury will be explained to you and your questions answered. Depending on the complexity of your condition/injury some treatment may be initiated on the initial visit. If time does not allow for this some form of home management/exercise will be provided to begin the rehabilitation process at home prior to your next visit.

How many treatments will I need?

Each injury/condition is different as are individuals’ goals for rehabilitation. During your assessment your physiotherapist will discuss the goals you hope to achieve with physiotherapy and the time frame in which he or she expects to be working with you to achieve those goals. If at any point during your treatment you are unclear as to “how much longer” it will take, please bring it up with your physiotherapist and they will be happy to discuss your prognosis. 

How long will I be in the clinic for each session?

An initial assessment is booked for 40 minutes. Individual treatment times are booked for 20 minutes. It is reasonable to allot an hour for an assessment from start to finish and 30–40 minutes for a treatment as some treatments, such as acupuncture, may require additional time.

Does my extended health care cover physiotherapy treatment?

Most extended health care and employee health plans cover some or all of the costs associated with physiotherapy, usually up to a maximum amount. It’s best to call your provider and clarify your coverage.

Does OHIP cover any of the treatments?

Movement Solutions Physiotherapy is a private physiotherapy clinic, which means we are not able to bill OHIP for physiotherapy services. In any case, the province of Ontario only provides OHIP-funded physiotherapy to seniors (over 65), youths (under 18), or individuals who have had a procedure in hospital that required an overnight stay.

How should I dress?

Wear loose-fitting clothing appropriate for the area being assessed. In addition, because your physiotherapist will want to conduct a thorough assessment they will likely screen the joint above and below your area of concern and may need further access to those areas. Each assessment room is stocked with appropriate clothing should you fail to bring some.

Who will see me at the clinic?

At Movement Solutions Physiotherapy we pride ourselves on ONE-ON-ONE patient care. We do not employ physiotherapy assistants or aides. All of your assessment and treatment will be provided by your physiotherapist. This is a philosophy we feel strongly about as it ensures the highest level of care and communication regarding your injury/condition.

Is physiotherapy for you?

A large majority of musculoskeletal injuries and conditions can be greatly improved if not eliminated with manual physiotherapy. Your physiotherapist, with your consent, will work with additional healthcare providers you’ve consulted should any issues be present beyond our scope of practice. If insignificant or unsatisfactory gains are being made with your physiotherapy treatment your physiotherapist will refer you on to the appropriate healthcare provider for further/additional consultation.

How soon can I get an appointment?

Our aim at Movement Solutions Physiotherapy is to get you assessed as soon as possible. With the number of physiotherapists on our staff it is common to get an appointment within one to two days. If you have a limited schedule or you are seeking a particular physiotherapist it is best to call in advance to arrange for your first assessment.

Do you directly bill private healthcare insurance companies?

There are only a few private health care insurance companies that we can bill directly. At your first visit we will be able to tell you if we can submit directly to your provider. 

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At Movement Solutions, Our Experienced Staff of Physiotherapists have Advanced Training in Manual and Manipulative Therapy.


Movement Solutions

170 Rockhaven Lane, Unit 107
Waterdown, ON L8B 1B5

Phone: 905.690.9090
Email: info[at]movementsolutions.ca

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